Store Policies

For questions before you purchase, please contact hello@sojournvintage.com.

Location & Contact

Sojourn Vintage operates online and through our Instagram shop @sojournvintage. We are based in Mount Washington, Los Angeles, where item viewings and pickups are available by appointment.

Pickup is free, by appointment. Local delivery and long-distance shipping are coordinated and paid for by the customer. We will work with you and the carrier to help facilitate.

Purchases

At checkout you will see two options.

If you are in California — you can choose free local pickup by appointment in Mount Washington, Los Angeles, or shipping and delivery, which is quoted and paid after purchase.

Outside California — shipping and delivery is the option available to you.

How that works depends on the piece. For smalls, decor and art we pack and coordinate the shipping and send you the cost, which you pay separately. For furniture and large pieces you choose, book and pay the mover or carrier directly, and upon your request we can send names of companies other customers have used, provide any specs you need, and coordinate the handoff.

Only pickup is free. Every other option is paid by you and is not included in your order total. Details for each are in the sections below.

After every purchase we will email you within two business days to begin coordinating how you receive your piece. Timelines for pickup, delivery, and shipping vary by piece and by destination, and we will confirm those with you directly.

Holds

We do not hold items. All pieces remain available to other customers until purchased. An item is yours once payment is received.

If you would like a shipping or delivery quote before purchasing, email hello@sojournvintage.com. We do not hold items during quote requests. To secure a piece, complete your purchase first, then coordinate delivery.

Returns

All sales are final and all merchandise is sold as-is. We do not offer returns, refunds, or exchanges.

Vintage pieces show signs of age and use, and that is part of their value. Each piece has lived a life before reaching you. We are glad to send detailed video before you complete your purchase. Please ask.

Local Pickup

All items are available for pickup in Mount Washington, Los Angeles by appointment. Once your purchase is confirmed, we will email you to coordinate a date and time, and to provide the exact address.

Please bring blankets, packing materials, and any help you will need. We do not provide assistance with wrapping, loading, or unloading. Items must be picked up within 14 days of purchase. If you need additional time, email hello@sojournvintage.com to arrange storage. Extended holds may incur a storage fee. Items not collected after 30 days are considered abandoned and will be returned to inventory.

Shipping · Smalls & Decor

Shipping is available for smalls, decor, small ceramics, and other compact pieces. Shipping and handling are paid by the customer and are not included in your Sojourn Vintage order total. We will contact you to coordinate shipping and provide a final cost, which is paid before the item ships. Local customers may choose pickup for smalls and decor.

Shipping · Works of Art & Fragile Pieces

Framed work, glass, larger or delicate ceramics, and other fragile pieces are not packed like smalls. They are packed in rigid art boxes or custom cartons and cushioned on all sides, professionally packed where the piece calls for it. Packing, shipping and transit coverage are paid by the customer and are not included in your Sojourn Vintage order total. We will contact you with the final cost, which is paid before the piece ships.

Transit coverage is arranged with the carrier at the customer's cost and is subject to carrier terms and limits. Claims for loss or damage in transit are handled with the carrier.

Local Delivery

We do not operate our own delivery service. You can book a mover of your choice, or ask us and we will send names of companies other customers have used. Either way, you book, schedule and pay them directly.

Delivery companies are third-party and independent of Sojourn Vintage. Quotes, scheduling, liability, and payment are handled directly with them, and delivery costs are not included in your Sojourn Vintage order total.

Long-Distance Delivery & Oversized Shipping

If you live outside Southern California, many of our customers have used U-Ship, a marketplace connecting you with independent shippers for furniture and large-item transport across the country.

To get a U-Ship quote: visit uship.com, enter the item dimensions, which we will provide, enter your destination zip, and shippers will bid on the job. Choose the bid that suits your budget and timeline.

We can also recommend other freight and long-distance delivery companies. Email hello@sojournvintage.com after purchasing and we will connect you.

Carriers are third-party and independent of Sojourn Vintage. Quotes, scheduling, liability, and payment are handled directly with them, and carrier costs are not included in your Sojourn Vintage order total. Items shipped via third-party carriers travel at your own risk. We are not responsible for delays, missing packages, or damage in transit. Claims should be filed directly with the carrier.

International Shipping

We offer international shipping on select items. Please email hello@sojournvintage.com before purchasing so we can arrange it together.

Image Rights & Usage

All photography is produced in-house. Sojourn Vintage retains exclusive rights to all imagery, still and moving. Images may not be used for resale, marketing, publication, or any commercial purpose without written permission. For usage inquiries, email hello@sojournvintage.com.